Technology Coordinator
Job Description
FieldGuide IT is a people first, technology second, IT services provider. Companies across the US big and small rely on FieldGuide to provide IT strategy and services. We replace the old stereotype of the unapproachable “IT guy” with a team that is truly passionate about people. We are hungry to share our knowledge of technology with others in a patient, humble, and innovative way.
What You’ll Do:
Support a wide variety of clients and systems while championing our PEOPLE FIRST mission. No robots or automated messaging systems here.
Welcome our clients’ new hires by creating user accounts for all of the systems they need for their role, setting up and sending out their company issued device, and making sure they have all the tech they need on their first day of work
Offboard our clients’ departing employees by cutting off their access to tools at the right time, ensuring company data is stored safely, and making sure their device makes it back to inventory, cleanly wiped and ready to be redeployed
Provision and deprovision access across a large range of tools on a request basis, making sure to verify with established points of contact that the right person has the right level of access
Manage our client’s device inventory including both Macs and PC’s. This includes removing data, installing software, keeping meticulous client-facing records of what is currently deployed and who it belongs to as devices are shipped to and from our office
Perceive all requests under a lens of security, and be familiar with SOC2 requirements in order to help our clients maintain compliance
Help new clients create an on and offboarding procedure that meets their unique needs
Work with our clients’ stakeholders to continually update and finetune their on and offboarding processes, and document these measures so that your teammates can easily replicate those directions
Communicate enthusiastically with users and stakeholders in a way that delivers the point, but is not overly tech-y
Provide memorable customer service to our clients via our ticketing system and occasionally through in-person onsite visits when required
Collaborate with your team to help us continually innovate on and improve our xBoarding process as we grow and scale our business
Work alongside a vibrant and supportive team of IT professionals with unique backgrounds who are passionate about delivering the best IT experience on the market today
Work primarily in our RiNo Denver office with a time-flexible Monday-Friday schedule. Very infrequent weekend availability is required.
Who You Are:
You have a genuine respect and passion for helping others
You are a firm believer that you will never stop learning
You have absolutely no problem diving into the deep end of cold swimming pools, both literally and figuratively
Precision, detail, and follow-through are three of your favorite things
You want to set camp at the intersection of humanity and technology and show the one side that the other ain’t so bad
You love words. You have a gift for communication. People learn this when you talk to them or when they read your writing
You’ve caught yourself on more than one occasion wondering about a career in technology or business operations at a super cool tech company but didn’t know where to start
Bonus Points if you have experience with
Atlassian products including Jira and Confluence
Mac and PC OSs
Google Workspace Admin
Microsoft 365
Slack Admin
Crowdstrike Falcon
MDM’s such as Addigy, Ninja, Hexnode, Jamf, Kandji, etc.
FieldGuide is a young company ready to offer competitive pay and benefits. The salary for this position will depend on experience, but will likely start with an annual salary in the range of $40k - $70k, plus variable compensation based on team performance. If you're more experienced we are happy to discuss increased salary and title. You will receive an additional 4% of your salary as a company contribution into your 401k plan, fully paid health, insurance and 90% paid vision and dental insurance, flexible PTO, a flexible schedule - including the option to work from home roughly 25% of the time, and other random stuff including: lots of lunch, hugs (if that’s your thing), career opportunities at a fast-growing company, an annual anniversary bonus, team outings, more lunch, equipment and gear stipends, hands-on training with an equitable ramp period, libations and snacks, tons of support and facetime from leadership, and a kick-ass office. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.